Question: How can I pay my utility bill? 


Answer: You can pay by any of the following options:

Where Transaction Fee Payment Types
In Person None Personal Check, Cashier Check, Money Order, Visa, MasterCard, Debit Card
Drop Box None Personal Check, Cashier Check, Money Order, Visa, MasterCard, Debit Card
Automatic Bank or Credit Card Draft None Auto Pay directly from your financial institution on the due date.
Must be set up at City Hall.
Online Bill Pay $1.25 Visa, MasterCard, Debit Card, Bank Draft
Phone - Call 844-215-7377 $1.25 Visa, MasterCard, Debit Card
Mail Stamp Personal Check, Cashier Check, Money Order, Visa, MasterCard, Debit Card

Online
Online bill pay is now available for customers wishing to pay their City of Independence utility bills and Municipal Court citations online utilizing their Visa or MasterCard debit or credit card. 

Customers utilizing this service will be charged a convenience fee per transaction consisting of $1.25 for utility payments and $1.50 for Municipal Court payments. The convenience fee is paid directly to Tyler Technologies to provide this service and it will appear on credit or debit card statements as a separate charge. 

By Phone
Call 844-215-7377 and use our automated voice recognition system. For security purposes, we will no longer manually take payments over the phone. Customers utilizing this service will be charged a convenience fee per transaction consisting of $1.25.

Automatic Bank or Credit Card Draft Payments

A convenience fee will not be charged for those who wish to set up automatic payments at City Hall. To set up automatic payments download the applicable form below and return the completed form to the Water Department at 811 W. Laurel St. 
Contact Donna or Jessica at 620-332-2500 for more information.